Shipping
We strive to get your purchase to you as quickly and reliably as possible.
- Orders are typically processed within 1–2 business days once payment has been confirmed.
- Domestic shipping (Italy) is handled via courier and normally takes 2–4 business days.
- International shipping times vary depending on destination; please allow up to 7–14 business days.
- You will receive a shipping confirmation email with tracking information as soon as your package leaves our workshop.
- Please ensure your delivery address is complete and accurate. We cannot be held responsible for delays or failed delivery due to incorrect address details.
Shipping Costs & Taxes
- Shipping costs are calculated at checkout based on your delivery location and selected service.
- For orders shipped outside the European Union, any import duties, taxes or customs fees are the buyer’s responsibility.
Returns & Exchanges
We hope you’ll love your handcrafted piece from Vulcano Bags — but if for any reason you are not completely satisfied, here’s how returns work:
- You may request a return or exchange within 14 calendar days of receipt.
- Items must be returned unused, in their original condition and with all original packaging intact (tags, dust bag, box, etc.).
- To initiate a return, please contact our customer service team at [insert email] with your order number and reason for return. Once authorized, we’ll provide you with the return instructions.
- The cost of return shipping is the responsibility of the customer unless the item is faulty or we shipped the wrong product.
- After we receive and inspect the returned item, we will notify you of the outcome and, if approved, issue your refund within 7 business days. Refunds will be credited using the original payment method.
- Exchanges are subject to availability. If the desired replacement item is unavailable, we will issue a refund.
Non-returnable Items
Please note that for hygiene and craftsmanship reasons, customised items (made-to-order) or heavily used items are not eligible for return or exchange, unless they arrive damaged or with manufacturing defects.
Damaged or Incorrect Items
If you receive a faulty item, or the wrong product was shipped, please contact us immediately within 48 hours of receipt with a photo of the issue. We’ll swiftly arrange for a replacement or refund at no extra cost to you.
Questions?
If you have any questions about shipping, returns or need assistance, feel free to contact our Customer Support team at info@vulcanobags.com — we’re happy to help.
